Customer Service

Customer Service Contact Information and Frequently Asked Questions

Woman in new home

Customers impacted by Hurricane Dorian—we're here to help.


If you know your mortgage number, please call your servicing centre below and a representative will advise you of your options.

If you don't know your mortgage number, please call Customer Service at 1.877.416.7873 or send us an email and we'll be happy to help.

Due to an increase in call volumes, wait times may be longer than normal. Thank you for your patience.

Questions? We're here for you.

Whether you are a customer, future customer, or just looking for information, contact us today!

Existing Customers please contact the servicing centre aligned to the first digit of your mortgage number

Numbers Starting with 4


1.866.325.2563 or 416.593.9343

Street Capital Bank of Canada
Mortgage Servicing Centre
Suite 1200, North Tower
100 University Avenue
Toronto, ON
M5J 1V6

Numbers Starting with 6



Street Capital Bank of Canada
Mortgage Servicing Centre
1080 Grande Allee West
PO Box 1907, Station Terminus
Quebec City, Quebec
G1K 7M3

Numbers Starting with 7



Street Capital Bank of Canada
Mortgage Servicing Centre
101 Frederick Street, Suite 600
Kitchener, Ontario
N2G 3Y9

If you are unsure of your mortgage number or are not an existing customer and would like to learn more, please contact your mortgage broker or contact us at:

647.259.7873 or 1.877.416.7873 647.259.7874 or 1.877.905.7873

If you're a Street Capital customer, access your mortgage details at your convenience


About your Street Capital Mortgage

*Please review your mortgage documentation or contact Customer Service to determine if any of these options apply to you.

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